Financial Protections Service

Caxton Legal Centre will join colleagues at the Townsville Community Legal Service to launch the Financial Protections Service in Townsville today.

The Financial Protections Service is provided to middle-aged Queenslanders who are approaching retirement and undertaking financial decision making for later life. The service facilitates access to and uptake of free and independent financial information and advice with a particular focus on improving financial resilience. Service partners will also undertake screening and referral for financial abuse.

There are ten participating Seniors Legal and Support Service (SLASS) and Elder Abuse Prevention and Support Service (EAPSS) organisations across Queensland who deliver the Financial Protections Service. SLASS and EAPSS are experts in providing legal, social work, financial counselling and mediation services to older Queenslanders. Links to these organisations can be found at the bottom of this page.

The Financial Protections Service has partnered with the National Seniors Financial Literacy Service, an independent financial information service funded by National Seniors that aims to improve retirement information available to older Australians. The service was developed in consultation with the Financial Counsellors’ Association of Queensland.

The Financial Protections Service was co-designed by Caxton Legal Centre and the Townsville Community Legal Service and is funded by the Department of Communities, Disability Services and Seniors. The service guides, practice manual and training webinars were co-authored and developed by Bill Mitchell (Principal Solicitor, Townsville Community Legal Service) and Melody Valentine (Solicitor, Caxton Legal Centre).

FINANCIAL PROTECTIONS SERVICE PROVIDERS

Cairns Community Legal Centre—Seniors Legal Service: https://www.cclc.org.au/our-services/seniors-legal-support-service
2nd Floor, Main Street Arcade

82 Arcade Street
CAIRNS QLD 4870
Phone: 1800 062 608

Townsville Community Legal Service—Seniors Legal Service: http://www.tcls.org.au/
Unit 2 181 Sturt Street
TOWNSVILLE QLD 4810
Phone: (07) 4721 5511

Hervey Bay Neighbourhood Centre—Seniors Legal Service: https://www.hbnc.net.au/hb/programs/legal-and-professional-services/seniors-legal-and-support-service.html
16 Torquay Road
PIALBA QLD 4655
Phone:(07) 4124 6863

Toowoomba Seniors Legal Support Service (TASC): http://www.tascnational.org.au/
The Advocacy and Support Centre Inc.
223 Hume Street
SOUTH TOOWOOMBA QLD 4350
Phone:(07) 4616 9700

Brisbane Seniors Legal and Support Service (Caxton Legal Centre): https://caxton.org.au/how-we-can-help/seniors-legal-and-support-service/
Caxton Legal Centre Inc.
1 Manning Street
SOUTH BRISBANE QLD 4101
Phone: (07) 3214 6333

Elder Abuse Prevention and Support Service (Relationships Australia): http://www.raq.org.au/services/elder-abuse-prevention-and-support-service

Relationships Australia Queensland
Phone: 1300 063 232