Manager – Client and Community Pathways

Classification: Level 6
Remuneration: $113 325 including super and attractive salary packaging options
Type: permanent, full time

An opportunity to make a difference  

Caxton Legal Centre provides legal assistance and social work supports to promote and protect the human rights of people who experience financial and other disadvantage. All our lawyers work hand in hand with our social workers within a human-rights practice framework and apply the Human Rights Act 2019 (Qld) to help clients realise their rights.

We are seeking a suitable person to fill the role of manager of Client and Community Pathways. This role supports the strategic objective of high-quality, accessible, client and community-focused pathways to the services delivered by the centre. The role is responsible for providing leadership, supervision and support to the centre’s team of staff and volunteers who provide intake, triage, information and referral services to clients. It provides oversight of key service initiatives and responses, ensuring human-rights and best-practice-led processes. The role contributes to data capturing to meet KPIs and data analysis for the purpose of identifying opportunities and providing centre-wide leadership on enhanced accessibility models.

Key accountabilities

  • Lead, supervise and support the client services team to deliver high-quality intake, triage, information and referral services.
  • Collaborate with internal and external stakeholders to achieve strong outcomes for clients and communities, and improve engagement, integration and collective capacity to address unmet legal and social support need in ways that are aligned with Caxton’s Theory of Change.
  • Provide centre-wide leadership on innovation and improvements to client/community access, client experience and centre efficiency in the application of finite resources including usage of data/IT systems and technologies.
  • Contribute to strategies that aim to improve client services staff and volunteer engagement, wellbeing
    and retention.
  • Develop, maintain and review key service deliverables and outcomes, and support the client services team to reach their goals.
  • As a member of the Senior Management Team (SMT), provide insight on trends related to community legal needs and client/community pathways and contribute to centre-wide initiatives and practice improvements.

Essential requirements

  • tertiary qualification in a relevant discipline (including but not limited to community services, social work, law or health)
  • demonstrated experience in a similar role with responsibility of delivering key services within community sector and/or community legal sector
  • experience in leading service delivery for community/clients experiencing disadvantage, vulnerability or complex needs, utilising and promoting person-centered trauma-informed approaches
  • ability to work in a dynamic, fast-paced environment with the requirement to manage
    conflicting priorities
  • advanced level of interpersonal skills and the ability to establish and foster relationships with a diverse range of people
  • high level of computer literacy and competency in major administration software packages such as Microsoft (Outlook, Excel, Word), SharePoint and CLASS
  • ability to ‘think on your feet’ and work independently in the absence of specific instruction
  • excellent time-management skills and the ability to multitask and meet relevant deadlines
  • ability to appropriately deal with sensitive and highly confidential information with a high level of tact, discretion and judgement
  • strong communication skills, particularly in obtaining information from clients
  • high level attention to detail

Why Caxton Community Legal Centre  

Caxton Legal Centre has played a central part in Queensland’s legal landscape over the past 40 years, leading the state’s first Stolen Wages case, successfully representing well over 100 victims of the 2011 floods, and paving the way for multidisciplinary service delivery to people experiencing elder abuse.  

We are an engaged, passionate and talented group of lawyers, social workers and administrative staff with whom you are encouraged to collaborate and learn from in order to meet our clients’ needs.  

Our full-time staff enjoy a 35-hour working week paid at the full-time award rate, with time off in lieu if additional approved hours are worked. Paid Christmas leave is provided during the office shut-down period to New Years in addition to four weeks paid annual leave.  

For more information about the role please refer to the position description. If you are interested in joining a team that is highly committed to social justice and values diversity and human rights, please submit your cover letter addressing the key accountabilities and essential requirements along with your CV to Damian Kelleher, COO at damian.kelleher@caxton. org.auApplications close at 9 am 27 May 2024.

Due to the high volume of applications, only those successful in gaining an interview will be contacted. 

Community Education Lawyer – Human Rights and Civil Law Practice

Classification: Level 4, full time (35 hours per week)
Remuneration: $82 045 per annum plus super and attractive salary packaging options
Type: contract for nine months or part-time contract for 12 months

An opportunity to make a difference  

Caxton Legal Centre provides legal assistance and social work supports to promote and protect the human rights of people who experience financial and other disadvantage. All our lawyers work hand in hand with our social workers within a human-rights practice framework and apply the Human Rights Act 2019 (Qld) to help clients realise their rights. Caxton provides challenging work for lawyers passionate about social justice in a highly supportive environment that produces favourable outcomes as a team.  

We are seeking a lawyer to work in our Human Rights and Civil Law Practice. The ideal candidate would possess community legal centre or similar experience. This is a primarily community legal education position relating to employment law, with a focus on discrimination and sexual harassment matters. 

Key accountabilities  

  • Apply and strengthen existing knowledge of relevant areas of law to deliver community legal education resources and activities as directed by the managing senior lawyer.
  • Work collaboratively with Caxton staff and the broader community sector to create targeted factsheets and other self-help resources.
  • Deliver community education, engage in sector development and networking, and contribute to law and policy reform. 

Essential requirements

  • experience (in practice or academically) in employment, anti-discrimination, sexual harassment or another relevant area of law
  • excellent written communication skills, and an ability to prepare and deliver educational content in person to individuals and groups
  • strong collaboration skills, including an ability to lead collaborative projects for mutual benefit
  • Bachelor of Laws 
  • eligible for admission as a legal practitioner of the Supreme Court of Queensland 
  • current or eligible for a Queensland Practising Certificate  

Why Caxton Community Legal Centre  

Caxton Legal Centre has played a central part in Queensland’s legal landscape over the past 40 years, leading the state’s first Stolen Wages case, successfully representing well over 100 victims of the 2011 floods, and paving the way for multidisciplinary service delivery to people experiencing elder abuse.  

We are an engaged, passionate and talented group of lawyers, social workers and administrative staff with whom you are encouraged to collaborate and learn from in order to meet our clients’ needs.  

Our full-time staff enjoy a 35-hour working week paid at the full-time award rate, with time off in lieu if additional approved hours are worked. Paid Christmas leave is provided during the office shut-down period to New Years in addition to four weeks paid annual leave.  

For more information about the role please refer to the position description. If you are interested in joining a team that is highly committed to social justice and values diversity and human rights, please submit your cover letter addressing the key accountabilities and essential requirements along with your CV to Damian Kelleher, COO at damian.kelleher@caxton. org.au

Due to the high volume of applications, only those successful in gaining an interview will be contacted. 

Intake Social Worker – Client Services

Position Reference: ADMIN0323
Classification: Level 3 – full time (35 hours per week)
Remuneration: $ 78 969 inclusive of super and attractive salary packaging options

The Intake Social Worker role sits within the Client Services Team. The Client Services Team is the first point of contact for most clients either in person or by phone/email. The Intake Social Worker is a client-facing role. Predominantly, the role is to undertake an initial assessment of each client’s social and legal services needs to understand whether Caxton can assist or if a referral to an alternative organisation would be more suitable. The majority of this work each day is phone based.

We are keen to hear from early-career social workers with exceptional interpersonal skills, who are interested in working within a human-rights-based, multidisciplinary model and believe in Caxton’s values and vision.

The successful applicant will be able to demonstrate:

  • membership of the Australian Association of Social Workers or eligible for membership
  • previous experience and success in a fast-paced client-focused role
  • outstanding interpersonal skills including an ability to communicate with a highly diverse range of people
  • strong professional boundaries and ability to remain impartial during interactions with clients
  • excellent time-management skills and the ability to manage competing demands and requests
  • willingness to work within a call metric framework (e.g. five hours talk time per day)
  • high level of resilience and a proactive approach and attitude
  • calm and mature approach to dealing with sensitive and highly confidential information
  • excellent computer literacy skills and experience in major administration software packages such as Microsoft Outlook, Excel, Word, Power BI, SharePoint, 8×8 (computer based phone program).

Role requirements

  • Triage each client’s social and legal service needs appropriately and escalate as required.
  • Apply a trauma-informed approach to interactions with clients.
  • Apply accurately our eligibility criteria.
  • Undertake conflict-of-interest checks for prospective clients.
  • Collect and input data to contribute to achieving our funded deliverables and meet reporting requirements as instructed by the line manager.
  • Make diary appointments for clients ensuring high levels of accuracy and collection of all relevant information.
  • Manage email inboxes in an effective, coordinated and responsive way.
  • Provide general reception and administration duties, including management of incoming and outgoing mail, room bookings, ensuring the reception area is well presented and resourced.

Our full-time staff enjoy a 35-hour working week paid at the full-time award rate, with time off in lieu if additional approved hours are worked. Paid Christmas leave is provided during the office shut-down period to New Years in addition to four weeks paid annual leave.

Caxton is currently experiencing significant growth and change across many of our programs. These roles represent investments into the future of our service delivery and capabilities across Queensland.

For more information, please view the position description. Please apply by emailing a one to two-page cover letter addressing the essential requirements of the role as outlined in the position description and your CV to Jodie Niland, Manager – Client and Community Pathways at jodie.niland@caxton.otg.au.

A closing date has not been listed as we will be contacting suitable candidates for an interview as applications are received.

Client Services Worker

Position Reference: ADMIN0323
Classification: Level 3 – full time (35 hours per week)
Remuneration: $ 78 969 inclusive of super and attractive salary packaging options

The Client Services Team is a small and dedicated team responsible for answering all inbound calls to Caxton Community Legal Centre. Predominantly phone based, the role accurately assesses and identifies each client’s legal and social services needs against eligibility criteria to understand whether Caxton can assist them or if provision of relevant information and/or a referral to an alternative provider would be more suitable.

We are keen to hear from exceptional customer service and phone operators who believe in Caxton’s values and vision.

The successful applicant can demonstrate:

  • previous experience and success in a fast-paced customer service (preferably phone-based) role
  • outstanding interpersonal skills including an ability to communicate with a highly diverse range of people
  • strong professional boundaries and ability to remain impartial during interactions with clients
  • excellent time-management skills and the ability to manage competing demands and requests
  • previous experience and success working within a call metric framework (e.g. five hours talk time per day)
  • high level of resilience and a proactive approach and attitude
  • calm and mature approach to dealing with sensitive and highly confidential information
  • excellent computer literacy skills and experience in major administration software packages such as Microsoft Outlook, Excel, Word, Power BI, SharePoint, 8×8 (computer-based phone program).

Role requirements

  • Triage each client’s social and legal service needs appropriately and escalate as required.
  • Apply a trauma-informed approach to interactions with clients.
  • Accurately apply our eligibility criteria.
  • Undertake conflict-of-interest checks for prospective clients.
  • Collect and input data to contribute to achieving our funded deliverables and meet reporting requirements as instructed by the line manager.
  • Make diary appointments for clients ensuring high levels of accuracy and collection of all relevant information.
  • Manage email inboxes in an effective, coordinated and responsive way.
  • Provide general reception and administration duties including management of incoming and outgoing mail, room bookings, ensuring the reception area is well presented and resourced.

Our full-time staff enjoy a 35-hour working week paid at the full-time award rate, with time off in lieu if additional approved hours are worked. Paid Christmas leave is provided during the office shut-down period to New Years in addition to four weeks paid annual leave.

Caxton is currently experiencing significant growth and change across many of its programs. These roles represent investments into the future of our service delivery and capabilities across Queensland.

For more information, please refer to the position description. Please apply by emailing a one to two-page cover letter addressing the essential requirements of the role as outlined in the position description and your CV to Jodie Niland, Manager – Client and Community Pathways at jodie.niland@caxton.org.au.

A closing date has not been listed as we will be contacting suitable candidates for interview as applications are received.

Expression of Interest – Evening Advice Session Support

We are currently on the look out for student volunteers (ideal for law or social work students) who want to get involved in our weekly evening advice sessions (EAS). Caxton runs EAS on Monday, Tuesday and Wednesday nights from 5.30 pm till late, at our office in Turbot Street, Brisbane. The evening advice sessions provide clients with the opportunity to receive legal advice outside of business hours. The legal advice offered through our EAS is provided by fully qualified volunteer lawyers, who offer their time and expertise to Caxton.

The EAS support position involves:

  • working alongside the EAS admin people to coordinate and monitor the arrival of volunteer lawyers and clients for face-to-face appointments
  • warmly welcoming clients and volunteer lawyers
  • allowing access into the building (the main glass doors to the building are locked from 6 pm) and lift, and providing instructions and support where necessary.

Once all face-to-face clients have arrived and been welcomed into the building, there is an opportunity to attend and observe client appointments with the lawyers for the remainder of the evening.

If this is something that interests you or you have any questions, please email the volunteer coordinator at volunteers@caxton.org.au