What does the Consumer Credit Law Service do?

This service can give legal advice about the following problems:

  • Home, car and goods repossession
  • Trouble with home loans or mortgage repayments
  • Letters, phone calls or court documents from debt collectors
  • Difficulty paying loan or credit card repayments
  • Problems with a loan or a purchase made on credit
  • Consumer leases for things like furniture and cars
  • Payday loan problems
  • Unusual loan arrangements
  • Problems with a guarantee
  • Some types of insurance problems (not related to injuries)
  • Any other debt or credit legal problem.

How can this service help?

Appointments are available face to face or over the telephone during business hours and (sometimes) after hours. If you are not sure whether the Consumer Credit Law Service can help, please talk to our reception staff.

We can give advice to anyone (even a person living in another state) who has borrowed money or bought goods from a financial institution or trader located in Queensland.  We can generally also speak to financial counsellors if available.

We can only help with ‘consumer’ credit (for domestic and household purposes) and cannot assist with business debts.

The Consumer Credit Law Service is a program within the Human Rights and Civil Law Practice.