What does the Queensland Retirement Village and Park Advice Service do?

The Queensland Retirement Village and Park Advice Service (QRVPAS) is a free legal service for existing and prospective residents of retirement villages and manufactured home parks.

QRVPAS aims to help residents:

  • understand their rights and responsibilities under the Retirement Villages Act 1999 (Qld) and the Manufactured Homes (Residential Parks) Act 2003 (Qld)
  • obtain the knowledge and skills to present their interests to village and park operators and resolve disputes
  • have increased access to appropriate legal information and advice.

Who does QRVPAS help?

QRVPAS can assist residents (or prospective residents) of manufactured home parks or retirement villages in Queensland.

QRVPAS is particularly focused on providing information, advice and assistance to disadvantaged and vulnerable residents of retirement villages and manufactured home parks.

For existing residents who require specialist advice, QRVPAS can provide legal assistance to help them understand their rights and suggest steps that can be taken to try and resolve issues with a park or village operator.

QRVPAS also provides general information to prospective residents who are considering moving into a park or village.

Please note: QRVPAS cannot assist with disputes between residents, and these enquiries will be referred to the Human Rights and Civil Law Practice of Caxton Legal Centre.

How can QRVPAS help me?


In order to help as many people as possible, QRVPAS provides general information about retirement villages and manufactured home parks including information about the rights and responsibilities of residents and operators.

By equipping residents (including groups of residents) with relevant information, we believe that many residents and resident groups will be able to independently work towards the resolution of matters that arise at their village or park.

QRVPAS can also provide referrals to other relevant organisations for further assistance.

Legal assistance

There may be times when information alone is not sufficient to resolve a matter. Clients who require more complex assistance may be eligible for more personalised advice and assistance including legal advice and ongoing support.

The focus of legal assistance continues to be on self-resolution at the earliest stage of a dispute, however if necessary, QRVPAS may be able to engage in negotiations with a park or village operator on behalf of a client, provide guidance and assistance through the dispute resolution process and assist with court representation in exceptional circumstances.

Free community legal information sessions

The QRVPAS team presents free legal information sessions to the community on topics including:

  • Retirement Living Options – an overview of the different accommodation options for people considering where to live in retirement (with a focus on key  legal features of manufactured home parks and retirement villages)
  • Living in a Retirement Village – an in-depth discussion of residents’ rights and responsibilities under the Retirement Villages Act 1999 (Qld)
  • Living in a Manufactured Home Park – an in-depth discussion of homeowners’ rights and responsibilities under the Manufactured Homes (Residential Parks) Act 2003 (Qld).

Please refer to the detailed schedule of dates and locations for information about the sessions that have been booked for 2019.

If you would like to arrange a talk for your park, village or community group, please contact QRVPAS on (07) 3214 6333 to discuss our availability.

How do I access information and assistance?

To access the service, please call Caxton Legal Centre during office hours and a QRVPAS worker will respond to your enquiry as soon as possible.

QRVPAS is a state-wide service providing information and advice by telephone and face-to-face appointments, where possible.

Legal information

Making a Complaint to Regulatory Services

Manufactured Homes

  1. FAQs Regarding Manufactured Home Parks
  2. Buying and Moving Into a Manufactured Home (self-help kit)
  3. Dispute Resolution (factsheet)
  4. Park Facilities and Common Areas (factsheet)
  5. Selling and Moving Out (factsheet)
  6. Park Site Rent Increase—Market Review (factsheet)

Retirement Villages

  1. FAQs Regarding Retirement Villages
  2. Moving Into a Retirement Village (self-help kit)
  3. Disputes and Complaints (factsheet)
  4. Fees and Charges (factsheet)
  5. Moving Out of a Retirement Village (factsheet)
  6. Participating in Decision Making (factsheet)