What does the Queensland Retirement Village and Park Advice Service do?

The Queensland Retirement Village and Park Advice Service (QRVPAS) is a free legal service that aims to help residents:

  • understand their rights and responsibilities under the Retirement Villages Act 1999 (Qld) and the Manufactured Homes (Residential Parks) Act 2003 (Qld)
  • obtain the knowledge and skills to present their interests to village and park operators and resolve disputes
  • have increased access to appropriate legal information and advice.

To access the service, please call Caxton Legal Centre on (07) 3214 6333 during office hours and asked to be booked into a QRVPAS advice appointment.

Who does QRVPAS help?

QRVPAS can assist residents (or prospective residents) of manufactured home parks or retirement villages in Queensland.

QRVPAS is particularly focused on helping disadvantaged and vulnerable residents of retirement villages and manufactured home parks.

Please note: QRVPAS cannot assist with disputes between residents, but another community legal centre may be able to assist.

How can QRVPAS help me?

Legal assistance

Clients who require complex assistance may be eligible for individual help, or help as a group of residents  including legal advice and ongoing support.

The focus of legal assistance is on steps you can take to resolve a dispute at an early stage.

If some cases, QRVPAS may be able to engage in negotiations with a park or village operator on your behalf, provide guidance and assistance through the dispute resolution process and assist with court representation in exceptional circumstances.

Free community legal information sessions

The QRVPAS team presents free legal information sessions to the community on topics including:

  • Retirement Living Options – an overview of the different accommodation options for people considering where to live in retirement (with a focus on key legal features of manufactured home parks and retirement villages)
  • Living in a Retirement Village – an in-depth discussion of residents’ rights and responsibilities under the Retirement Villages Act 1999 (Qld)
  • Living in a Manufactured Home Park – an in-depth discussion of homeowners’ rights and responsibilities under the Manufactured Homes (Residential Parks) Act 2003 (Qld).

Please note: remaining face-to-face information sessions scheduled for 2020 are not currently going ahead. Updates about online information sessions will be provided over the coming weeks.

If you would like to arrange a talk for your park, village or community group, please contact QRVPAS on (07) 3214 6333 to discuss our availability.

Legal information

Making a Complaint to Regulatory Services
Dispute Resolution as a Member of a Group

COVID-19 response

COVID-19 and Retirement Villages and Residential Parks

Emergency Response Regulation: residential park site rent increase – general increase day between 19 March and 24 May 2020

Emergency Response Regulation: residential park site rent increase – general increase day between 25 March and 24 September 2020

Emergency Response Regulation: residential park site rent increase – general increase day between 25 September and 31 December 2020

Manufactured Homes

FAQs Regarding Manufactured Home Parks

Buying and Moving Into a Manufactured Home (self-help kit)

Dispute Resolution (factsheet)

Park Facilities and Common Areas (factsheet)

Selling and Moving Out (factsheet)

Park Site Rent Increase—Market Review (factsheet)

Negotiating a Rent Reduction

Retirement Villages

FAQs Regarding Retirement Villages

Moving Into a Retirement Village (self-help kit)

Disputes and Complaints (factsheet)

Fees and Charges (factsheet)

Moving Out of a Retirement Village (factsheet)

Participating in Decision Making (factsheet)

Negotiating with Your Retirement Village Operator

The following legal information videos are also available

https://youtu.be/IWOOqDaSzdc
Who we can help – the Queensland Retirement Village and Park Service
 
https://youtu.be/8kmEbP8oSsQ
Introduction to manufactured home parks in Queensland
 

Establishing and running a home owners committee in Queensland

https://youtu.be/6t8Da9IvEiE
Site rent increases in manufactured home parks in Queensland

https://youtu.be/fJyenq5DcbM
Market rent review in manufactured home parks in Queensland 

https://youtu.be/Vwum7Y11-SM
Dispute resolution in manufactured home parks in Queensland

https://youtu.be/ezYKTfjt1Z4
Seeking a site rent reduction in a manufactured home park in Queensland

https://youtu.be/qz_CWEF61DQ
Negotiating with the park owner in Queensland

https://youtu.be/hKgn6padpz4
Moving out of a manufactured home park in Queensland

https://youtu.be/qIfdzx_dNIo
Introduction to retirement villages in Queensland

https://youtu.be/iySW8hfXPNk
Establishing and running a residents committee in Queensland

https://youtu.be/0DVf9HCcnRM
General services charges fund and maintenance reserve fund in retirement villages in Queensland

https://youtu.be/3Fs8o8aRBTM
Leaving a retirement village in Queensland

https://youtu.be/m4qnvRgC4uY
Dispute resolution in retirement villages in Queensland

https://youtu.be/2i6N_mM5g2g
Retirement living options in Queensland

https://youtu.be/59r76rcX8Tw
Disputes and meetings in retirement villages and manufactured home parks in Queensland

https://youtu.be/2Ny45EXo2Bg
Misleading and deceptive conduct in retirement villages and manufactured home parks in Queensland

https://youtu.be/KnrQs-I_nRU
Capital items

The Queensland Retirement Village and Park Advice Service is a program within the Human Rights and Civil Law Practice.