What does the Queensland Retirement Village and Park Advice Service do?

The Queensland Retirement Village and Park Advice Service (QRVPAS) is a free legal service that aims to help residents:

  • understand their rights and responsibilities under the Retirement Villages Act 1999 (Qld) and the Manufactured Homes (Residential Parks) Act 2003 (Qld)
  • obtain the knowledge and skills to present their interests to village and park operators and resolve disputes
  • have increased access to appropriate legal information and advice.

To access the service, please call Caxton Legal Centre on (07) 3214 6333 during office hours and asked to be booked into a QRVPAS advice appointment.

Who does QRVPAS help?

QRVPAS can assist residents (or prospective residents) of manufactured home parks or retirement villages in Queensland.

QRVPAS is particularly focused on helping disadvantaged and vulnerable residents of retirement villages and manufactured home parks.

Please note: QRVPAS cannot assist with disputes between residents, but another community legal centre may be able to assist.

How can QRVPAS help me?

Legal assistance

Clients who require complex assistance may be eligible for individual help, or help as a group of residents  including legal advice and ongoing support.

The focus of legal assistance is on steps you can take to resolve a dispute at an early stage.

If some cases, QRVPAS may be able to engage in negotiations with a park or village operator on your behalf, provide guidance and assistance through the dispute resolution process and assist with court representation in exceptional circumstances.

Free community legal information sessions

The QRVPAS team presents free legal information sessions to the community on topics including:

  • Retirement Living Options – an overview of the different accommodation options for people considering where to live in retirement (with a focus on key legal features of manufactured home parks and retirement villages)
  • Living in a Retirement Village – an in-depth discussion of residents’ rights and responsibilities under the Retirement Villages Act 1999 (Qld)
  • Living in a Manufactured Home Park – an in-depth discussion of homeowners’ rights and responsibilities under the Manufactured Homes (Residential Parks) Act 2003 (Qld).

A 2020 schedule of dates and locations for information sessions is available here. Please note: remaining face-to-face information sessions scheduled for 2020 are not currently going ahead. Updates about online information sessions will be provided over the coming weeks.

If you would like to arrange a talk for your park, village or community group, please contact QRVPAS on (07) 3214 6333 to discuss our availability.

Legal information

Making a Complaint to Regulatory Services
Dispute Resolution as a Member of a Group

Manufactured Homes

  1. FAQs Regarding Manufactured Home Parks
  2. Buying and Moving Into a Manufactured Home (self-help kit)
  3. Dispute Resolution (factsheet)
  4. Park Facilities and Common Areas (factsheet)
  5. Selling and Moving Out (factsheet)
  6. Park Site Rent Increase—Market Review (factsheet)

Retirement Villages

  1. FAQs Regarding Retirement Villages
  2. Moving Into a Retirement Village (self-help kit)
  3. Disputes and Complaints (factsheet)
  4. Fees and Charges (factsheet)
  5. Moving Out of a Retirement Village (factsheet)
  6. Participating in Decision Making (factsheet)

The following legal information videos are also available.

Community legal information video: Establishing and running a home owners committee
Community legal education video: Establishing and running a residents committee

The Queensland Retirement Village and Park Advice Service is a program within the Human Rights and Civil Law Practice.