Before your appointment

To make an appointment, you will need to provide your name and the full name of the person who is on the other side of your legal matter. We cannot give you legal advice without it. This is in order for us to check for a potential conflict of interest. If your dispute is with a company or institution, we need that name and the name of an individual if you have been dealing with a specific person over an extended period of time.

What to bring to your appointment:

  • any paperwork you have related to your legal matter
  • a list of questions which you would like the lawyer to answer.

Conflict of interest – when we can’t help

We cannot provide legal or social work assistance in any of our programs if we identify that we have a ‘conflict of interest’.

A conflict of interest may arise in many different ways. It most commonly occurs when Caxton is already assisting the ‘other party’. For more information about how a conflict of interest arises and what it means for you, please read our Conflict of Interest – explained.

When we identify a conflict of interest we will let you know.  We may not be able to give you the details of how the conflict of interest arose if it means disclosing a client’s confidential information. We will give you legal information that may help you to solve the legal problem yourself. We will recommend other legal or social support services who may be able to provide you with the help you need. You might like to look at one of our  referral lists.

During your appointment

At your appointment, a qualified lawyer will give legal advice, assist you to understand your options and provide a written copy of the advice. Our Social Work Service and an interpreter service are available. Law students may also assist.

Referrals may be provided to Legal Aid Queensland, private solicitors and other appropriate agencies.

Appointments are brief in order to assist as many people as possible.

Caxton is committed to providing quality service. If you have a complaint about the quality or manner of our service, or if you are unhappy in some other way, please get in touch

Read our policies on Access to confidential information   and Privacy.