Mary booked in for a one-hour face-to-face advice appointment with QRVPAS after many years of raising her concerns with park management without any recognition.  

She had been poorly treated in the process. She was teary, defeated and felt targeted when she attended her appointment.  

Mary told her story, and we assured her that the way she was being treated was not okay. We advised Mary of her legal rights and available avenues to help her rebuild some confidence. We spent time talking through practical solutions and next steps, so Mary had a clear plan when she left the appointment. We then assisted Mary to draft a letter to send to the park owner that clearly set out her legal position and the outcome she was seeking.   

A week later, she let us know that the matter had resolved. Her rights were recognised and she received two apologies. Mary thanked us for our diligence and understanding. She said our advice and direction really gave her the confidence to stand up for herself.