Client Services

Proves a first point of contact delivering intake, a legal information line and appropriate referral.

Who It Helps

All callers statewide

What We Provide

First point of contact for people seeking help, providing a welcoming and accessible entry to Caxton’s services
Undertakes intake and triage to understand each person’s legal and support needs and assess eligibility for services
Provides clear, practical legal information to help people understand their rights and options
Connects people to appropriate services through referrals, both within Caxton and to external organisations
Books appointments for legal advice and other services where appropriate
Uses a human rights‑based, trauma‑informed approach to ensure services are accessible and responsive to people experiencing disadvantage

How It Works

Speak to an experienced Client Services officer

Operates from Caxton’s Brisbane city office Mon-Fri

Impact & Outcomes

Assists approximately 25,000 people per annum

Funders & Partners

Funded by the Australian Government (Attorney-General’s Department) and Queensland Government (Department of Justice).

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Contact

1800 229 866