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Important information

Privacy

We are committed to protecting your privacy and handling all personal information that we collect and hold in accordance with the Australian Privacy Principles and The Privacy Act 1988 (Cth). The Privacy Act requires entities bound by the Australian Privacy Principles to have a privacy policy dealing with the management of personal information held by those entities. Read our Privacy Policy below.

AI Warning

Artificial intelligence (AI) tools such as chatbots, writing assistants and online AI platforms are not lawyers and do not provide legal advice. AI-generated responses can be inaccurate, incomplete, misleading or out of date. They may not reflect the current law, your individual circumstances or the legal requirements that apply in your situation. Relying on incorrect information may adversely affect your legal rights, options or obligations. If you enter personal information, confidential information, legal advice, documents, emails or details about your legal problem into an AI tool, that information may no longer be protected in the same way as a private communication with your lawyer. This can create risks to your privacy and, in some circumstances, may affect your ability to claim legal professional privilege over the information.

Disclaimer

The material presented on this website is provided by Caxton Legal Centre Inc as an information source only. The information on this website is written for people resident in, or affected by the laws of Queensland, Australia only. Parties should seek independent legal advice. Reasonable effort is made to maintain the currency and accuracy of information on this site. However, before relying on any information, users should carefully evaluate its accuracy, currency, completeness and relevance for their circumstance, and should obtain appropriate professional advice. Links to other sites from this website are provided for the users’ convenience. Caxton does not endorse these sites and is not responsible for the information on these sites or the use made of this information. Caxton Legal Centre Inc disclaims all responsibility and all liability (including but not limited to liability by reason of negligence) for any loss, damage, cost or expense whether direct, indirect consequential or special, incurred by, or arising by reason of, any person using or relying on the data, and whether caused by reason of any error, omission or misrepresentation in the data or otherwise.

Feedback

At Caxton, we place high expectations on our staff, volunteer lawyers and students to provide high-quality services to our clients and to ensure that clients are treated fairly and with respect at all times.

If you wish to acknowledge someone who has been helpful or if you are not happy with the service provided to you, please let us know.

Our complaints and feedback policy is available online. We try to resolve complaints quickly and informally in the first instance. The complaint can be escalated if necessary.

 

You have a right to make a complaint about:

  • any information given or action taken by a staff member or volunteer of the centre
  • a perceived breach by us of your human rights
  • a perceived breach by us of your rights under the Charter of Victims’ Rights
  • the personal behaviour of a staff member or volunteer of the centre
  • the physical amenities or administration of the centre

 

To make a complaint or provide feedback, you can do so:

  • directly with the staff member if that feels comfortable, or asking to speak to their supervisor
  • calling Client Services on 1800 229 866 and they will direct your complaint to the right person
  • in writing by using this online form
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