Challenges for Jeff in accessing Centrelink online
Many government services and national, industrial-scale charities working with millions of Australians increasingly assume that digital access and literacy is universal, but it is still far from reality. The closure of Centrelink service centres and increased demand for Centrelink telephone services has made it difficult for Jeff to access Centrelink throughout the pandemic. Like many clients, Jeff has very basic computer literacy and relies upon free computers […]